Accessibility Statement for Luton Point

Accessibility Statement for lutonpoint.co.uk

This accessibility statement applies to the Luton Point website located at https://lutonpoint.co.uk

Our Accessibility Target

We want as many people as possible to be able to use this website. For example, we aim to ensure that:

The content on this website is easy to understand, using plain English
The website allows users to zoom in without the text spilling off the screen
listen to most of the website using a screen reader
It can be navigated using a keyboard or speech recognition software
Information is presented in a logical order
There are multiple ways to find content
It is adaptable to different screens sizes and devices
The site has forms and controls that are operable by all
We do not present content in a way that is known to cause seizures or physical reactions
Language translations are available for our largest user groups where possible.

Our target is to achieve compliance to the Web Content Accessibility Guidelines version 2.1 at the ‘AA’ standard. This is a work in progress and we know some parts of this website are not yet fully accessible. For details of these issues please refer to the ‘non-accessible content’ section below.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please get in touch by emailing us at lutonpoint.reception@bidvestnoonan.com

Alternative formats

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please email lutonpoint.reception@bidvestnoonan.com. We’ll consider your request and get back to you as soon as we can.

Technical information about this website’s accessibility

Compliance statement

This website is currently not compliant with our target of the WCAG 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

A small number of text elements fall short of the necessary contrast requirements. This fails WCAG 2.1 success criterion 1.4.3
Some images and links have insufficient or inaccurate alternative text which may cause issues for people using screen reader software. This fails WCAG 2.1 success criterion 1.1
Some linked PDF documents may not be accessible.
Screen reader software may identify links with no text, specifically on our store A-Z page, Food & Drink, Offers and What’s On sections. This fails WCAG 2.1 success criterion 1.3.1, 2.4.1 and 2.4.6.

Content that’s not within the scope of the accessibility regulations

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

How we test and improve accessibility

To help us make this website a positive place for everyone, we follow the Web Content Accessibility Guidelines (WCAG) 2.1. These are the international standard for accessible websites and content and explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

We have taken an iterative approach to improving the accessibility of this site, improving elements based on regular checks and user feedback. Content is constantly changing, and we try to ensure new content is added according to the principles outlined.

A number of the above listed non-compliant elements are being actively fixed, and should be fixed within the next three months.

We test for accessibility with Google Lighthouse, WebAIM WAVE tool and manual usability checks.

User feedback helps us to continue to improve the site based on real-world usage. If you do find any problems, please get in touch using the details provided in the Feedback section.